1. Introduction

MarkStudents.com is committed to providing transparent and fair service policies for all students and clients. This Cancellation and Refund Policy outlines the terms under which payments made for our services (such as application assistance, counselling, documentation, or accommodation booking) may be cancelled or refunded.

2. Service Confirmation

Once you make a payment for any of our services, you will receive a confirmation email or message with service details, timelines, and assigned consultant information. This confirmation indicates that your request has been successfully registered and processing has begun.

3. Cancellation by the User

You may cancel your service request by contacting our support team via email at support@markstudents.com within 48 hours of payment, provided that the service process has not yet commenced.

Cancellations requested after document processing, application submission, or consultation will not be eligible for a full refund.

For accommodation bookings, cancellation terms will depend on the policies of the respective housing provider.

4. Cancellation by MarkStudents.com

MarkStudents.com reserves the right to cancel any service due to unavoidable circumstances (such as incorrect information, non-cooperation, or unforeseen operational issues). In such cases, clients will be notified promptly, and eligible refunds will be processed accordingly.

5. Refund Eligibility

Refunds will be considered under the following conditions:

Duplicate payment due to a technical error.

Service cancellation before initiation (as per Section 3).

Incomplete or failed service delivery caused by MarkStudents.com.

Non-refundable items include:

University or application fees paid to third parties.

Visa fees or document courier charges.

Accommodation booking deposits paid to external providers.

Completed or partially completed counselling sessions.

6. Refund Process

Approved refunds will be processed within 7–14 business days from the date of approval.

Refunds will be made using the same payment method used for the original transaction.

You will receive an email confirmation once the refund is initiated.

7. No-Show or Non-Response Policy

If a student fails to respond, attend counselling sessions, or provide required documentation within the given time frame, the service will be considered completed, and no refund will be issued.

8. Dispute Resolution

In case of disputes regarding cancellations or refunds, users may contact our support team with the payment receipt and service details. We aim to resolve such matters amicably within 10 business days.

9. Contact Us

For cancellation or refund requests, please contact:

📧 Email: support@markstudents.com

🌐 Website: www.markstudents.com